State Farm® Insurance Agent Rob Railsback
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
David Regusci
December 20, 2021
"Best agent in the area!"
"Thanks for the review David! We appreciate your business."
Les Lungren
November 27, 2021
"Great staff and Rob is very courteous and very philanthropic."
"Thank you, Les! We appreciate the feedback and appreciate having you as one of our customers."
Mike Miner
January 3, 2020
"Always helpful"
"Thank you for the review, Mike! We appreciate your business."
Joe H
October 27, 2019
"The 1 star rating is higher than they deserve. Rob is your run of the mill conman and his employees are no better. I’ve been a State Farm client for 30+ years, never have I ever experienced such unprofessionalisim and lack of ethics as with Rob’s office. My wife and I were forced to move our policies to his office when we moved from Seattle last year. Rob assured us of a swift transition but instead it’s been a roller coaster ride from the nether regions. He managed to screw up all our policies. For the longest time we were paying inflated rates because discounts were not being applied correctly. After contacting the office multiple times about the issue, I was assured everything was fixed. Only to realize one year and counting later, that nor him, nor staff had ever fixed anything. Maybe we just had bad luck, but my gut says it’s common practice of this office to purposely overcharge customers in order to profit higher commissions. If I ever have to deal with State Farm again, I might consider using an attorney."
"We appreciate when our customers take time to review us, but it seems you may be reviewing the wrong agency as we don't have any record of you ever having been a client. Maybe you have us confused with another company? If your issue was definitely with us then we'd love the opportunity to make things right. Please give us a call and we will do everything we can to resolve the issue. Thank you!"
Paul Mongillo
March 23, 2017
"Rob is very knowledgeable in the insurance business. It is great doing business with his firm. A++"
"Thanks, Paul!"